Once customer choose product and service to purchase at Red Baron Insurance Agency, the price of these product and service will be provided to customer prior to the payment. So it is customer responsibility to verify product & service and its prices and other applicable fees and taxes. Once payment is made, it is not refunded. In certain cases the payment is refunded fully or partially like the monies we collect were collected incorrectly in terms of amounts or transfers to types of policies the customer would select. But it is based on situation and the final decision shall be ours and the customer shall have to accept it.